To teach a process you need a process (that works)-Bath cleaning process-Step 1
My name is Sharon Tinberg and I have dedicated the last 14 years of my life to making house cleaning easier along with making it easier to train others to clean efficiently without sacrificing quality. As a matter of fact, in most cases––maybe all cases, even excellent experienced cleaners improve to become outstanding cleaners, How does it improve and already excellent cleaner? They see things they have not seen before. That is process.
Process is very hard to teach in the home, where most offices still train cleaning today. Best case, some offices show the supplies in the office, like a cleaner is going to remember what to use them for by the time they reach the home without repetitive viewing of the product or tool. Some companies actually have a documented manual. Kudos to them. Especially if they pay the trainee to read that manual before they ever pick up a cleaning cloth. That employee will learn faster, be faster and last longer than an employee who learns it all in the home by watching others clean.
But even for these companies process is another story. They do not have a process documented and I submit to you it is impossible to teach process in a home because of all of the distractions. Not just the home owner, who wants to watch, the kids, dogs, cats, etc. but also teaching procedures; your products, tools and actions actually over powers any attempt at teaching process and the cleaner will always be slower and have poorer quality because they do not have a consistent process that works.
In order to teach a process that works you need to have a process that works and I am learning that most companies do not have a consistent process so I am going to take the next 9 days and teach you the 9 steps or Pasos for cleaning a bathroom including the logic for that step and the reason it is in that order.
Today we will cover step 1. Simple enough. There are 2 actions in step 1. First, bring your supplies caddy, long duster, vacuum cleaner and apron, if not on, and place them just outside the door. Second, gather the trash can and rugs and place them just outside the door next to the supplies you put there.
This step seems so simple but if not taught to a new employee before they leave the office and are on a team they might carry nothing into the home. I have seen this happen. I believe it is not an indication of their level of energy, although you may feel that way in error. I believe they simply do not know what to carry and do not want to get in the way by asking so they carry nothing. Remember, some of these cleaners come to us with little self respect. If they do ask someone has to take the time to tell them what to carry and that takes—time. Time is—money. Why should anyone have to take time and wasted money to teach something that should be taught in the office, or better yet, in their home on their cell phone the night before they start? A new cleaner should know exactly what their carrying caddy looks like and what is in that caddy. They need to know that to follow step 1 of the bathroom cleaning process; take your supplies bucket, long duster, apron and vacuum and set it just outside the first bath you will clean. If they grab the caddy I guarantee you they will not have the long duster unless you teach them to have it. Same with the vacuum. And unless you tell them to place them outside the door, on towels if it is carpeted which should be in your manual, they will carry everything into the bath and then work around this stuff until they need it. Instead, they should place everything outside the door and when they finish gathering the trash and rugs and place those outside the door they can grab their long duster in preparation for Step 2, long dusting.
See you tomorrow for one of the most difficult processes to teach, long dusting.
view video herehttps://youtu.be/pKjvAq-QfyI