Most of you do not remember Stephen Covey’s book 7 Habits of Highly Successful People. It is a book designed to lead your life in a highly effective way. The 7 habits are:
- Habit 1: Be Proactive-Focus and act on what you can control and influence not on what you cannot
- Habit 2: Begin With the End in Mind
- Habit 3: Put First Things First
- Habit 4: Think Win-Win
- Habit 5: Seek First to Understand, Then to Be Understood
- Habit 6: Synergize
- Habit 7: Sharpen the Saw
Stephen Covey tells the story of a man who was walking through a forest when he came across a frustrated lumberjack. The lumberjack was trying to cut down a tree and was swearing and cursing as he labored in vain. “What’s the problem?” The man asked. “My saw’s blunt and won’t cut the tree properly.” The lumberjack responded. “Why don’t you just sharpen it?” “Because then I would have to stop sawing.” Said the lumberjack. “But if you sharpened your saw, you could cut more efficiently and effectively than before.” “But I don’t have time to stop!” The lumberjack retorted, getting more frustrated. The man shook his head and kept on walking, leaving the lumberjack to his pointless frustration.
This is a similar story to what I often hear from cleaning service owners about their cleaning training programs. The majority of owners are still training the same way they did when they hired their first cleaner. The most seniority cleaners, if they are willing to do it, train the new cleaners. Nothing, or very little is written down so training is a little like playing telephone (if any of you remember that game). What the last person hears is rarely the same as what the first person said and the first person is probably not training for your company anymore. When I ask owners about documenting process, products, tools and actions the answer is almost always the same, “I do not have time right now, perhaps in the fall.”
House Cleaners Training Kit helps you find the time to sharpen your cleaning training saw by providing a ‘fill in the blank’ type template for you. This Kit includes everything a cleaner needs to know about cleaning a home with YOUR products, tools and actions or you can adopt ours. If you do not have the time to edit the kit with your products, tools and actions for a small fee we will even do that for you. Just call or text us to make arrangements firstname.lastname@example.org or 512-964-9750 and get your saw sharpened today.