Welcome back to my series on engaging employees. Hopefully, you have written an alluring ad and you have received 30-40 responses. If that is true, I also hope you have already contacted those respondents with whom you want to start a relationship. Once again, I am going to use the comparison of responding to someone…
I am going to use the analogy of a wedding engagement as I present the subject of employee engagement to you in this series. Whether your new relationship is personal or business successful and long term results are derived in similar fashions and most people understand what a wedding engagement is and what it means. …
Accurately scheduled, the monthly client is a life saver The first rule to learning to love your monthly clients is to NEVER promise them the same day or the same cleaners for their cleanings. Offer them the same week on the first available day with any cleaner/team in their area. You must be very organized…
That is why client’s go repeat I have created the habit of making dinner while listening to Cleaning Business Today Live hosted by Tom Stewart, Liz Trotter and they normally have a guest. It is at 5:00pmEST Mon-Wed and I recommend you also make it a habit to listen to them. Not a day goes…
That’s how I bought repeat clients and it worked. I had 754 repeat clients in 2008 Repeat Clients were my company’s mission, vision and sole focus. I would do just about anything to acquire a repeat client including not charging a first time in fee. Any money I lost the first time in (which was…
It does not take a brain surgeon to figure out a bi-weekly client paying $150/visit is worth $3900/year. Yet so much time, money and energy is spent on the first time/one time client. I read and hear a lot about the one time $800, $1000, etc jobs and how to clean them to make the…
Are your cleaning processes and procedures documented? A detailed cleaning procedural manual is a key business tool for any organization that is very useful if the data is correct and it is consistently implemented. For example, have you ever had a trainer leave their job and you are suddenly pulled out in the field to…
My theme for the first quarter blogs of 2022 will be defining and meeting client levels of expectation. When I was training in offices across the country the first thing we did was define expectations in detail. Most offices did not have a documented process or procedural manual which is where a clearly defined definition…
Granted, this was the dirtiest door I saw in the 56 offices I trained in but there was not an office that did not have dirty doors and light switches in the bathrooms. Why? Because their bathroom cleaning process, if they had one, never started at the door. That was just something the cleaner was…
I talk to a lot of owners every week who easily sell 2 repeat clients every week but at the end of the year they have the same amount of repeat clients they had the year before yet they say their cleaning quality is not a problem. I had my company for 20 years. My…
